Minivo

We're here to help! If you have questions, issues, or feedback about Minivo, we'd love to hear from you.

Contact Us

For general inquiries, technical support, or feedback:

helpminivo@gmail.com

Frequently Asked Questions

How do I save a link or YouTube video?

Simply share any article or YouTube video link to the Minivo app using your device's share menu, or paste the link directly into the app. Minivo will automatically process the content and generate an audio and text summary.

What happens to my saved content?

All saved links, original texts, transcripts, summaries, and audio files are securely stored on our servers and synced across your devices. You can access them anytime from the app.

How many links can I save?

Minivo offers different tiers to suit your needs:

• Free Plan: Up to 3 links per day.
• Pro Plan: Up to 20 links per day.
• Pro Max Plan: Up to 50 links per day.

Unused daily limits do not roll over to the next day.

Why is my summary based on only part of the content?

To ensure fast and high-quality audio generation, Minivo processes a specific amount of text per article or video transcript (approx. 30,000 characters for Free and 80,000 for Paid plans). If content is extremely long, the summary will focus on the section that fits within these limits.

How do I manage my subscription?

All subscriptions are managed through your Apple ID. To view, modify, or cancel your subscription:

1. Open Settings on your iPhone or iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Select Minivo
5. Make changes or cancel as needed

Can I get a refund?

Refund requests are handled directly by Apple according to their policies. To request a refund:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Minivo purchase
4. Select "Report a Problem" and follow the instructions

How do I delete my account?

To permanently delete your account and all associated data, please contact us at:

helpminivo@gmail.com

Alternatively, you can go to Settings inside the app and tap "Delete Account".

We will delete your account information, saved links, transcripts, summaries, and audio files within 30 days of your request.

Why isn't a link parsing correctly?

Some websites or videos may have restrictions, paywalls, or disabled transcripts that prevent automatic processing. If a link fails to load:

• Ensure the link is publicly accessible (not behind a paywall or private video)
• Try refreshing or re-sharing the link
• Contact us with the specific URL, and we'll investigate

Is my data secure?

Yes. We use industry-standard encryption and security practices. Your saved content and summaries are stored securely and are never shared with third parties except for our trusted AI providers (such as OpenAI) and analytics partners (such as Meta/Facebook and Google Firebase) solely for service processing and marketing optimization.

Do you sell my data?

No. We do not sell your personal information or the content of your saved links to third parties. We only use anonymized event data (like the fact that a subscription was started) to optimize our marketing and reach more people who might enjoy Minivo. See our Privacy Policy for full details.

Can I use Minivo offline?

You can read previously saved articles and summaries offline. However, saving new links and generating summaries requires an internet connection.

What languages does Minivo support?

Minivo can process content in multiple languages. Summaries are typically generated in English (or the source's primary language, depending on settings). If you need support for additional languages, let us know at helpminivo@gmail.com.